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Represents the broad priorities adopted by an organization in recognition of its operating environment and in pursuit of its mission. Situated at the center of the Balanced Scorecard system, all performance measures should align with the organization's strategy. Strategy remains one of the most widely discussed and debated topics in the world of modern organizations.

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. Tools that help companies increase their quality and productivity.

A growing business needs to be closely and carefully managed to ensure the success of new investment decisions and expansion plans. However, many owner-managers find that as their business grows they feel more remote from its operations.

A value proposition describes how an organization will differentiate itself to customers and the particular set of values it will deliver. To develop a customer value proposition, many organizations will choose one of three 'disciplines - Operational Excellence, Product Leadership, or Customer Intimacy. Value propositions are used to develop Customer Performance Measures.

Commonly Called: Fishbone Diagram, Ishikawa Diagram. This tool is considered one of the seven basic quality tools. The fishbone diagram identifies many possible causes for an effect or problem. It can be used to structure a brainstorming session. It immediately sorts ideas into useful categories.

Brainstorming is defined as “the mulling over of ideas by one or more individuals in an attempt to devise or find a solution to a problem”. Brainstorming is a key component of successful idea generation in business

Strategies emerge out of a deep understanding of your organization's place in its current and anticipated operating environment. The Strenghts, Weaknesses, Opportunities, and Threats analysis can make this assessment.

An integrated framework for describing and translating strategy through the use of linkee performance measures in four balanced perspectives: Customer, Internal Process, Employee Learning and Growth, and Financial. The Balanced Scorecard acts as a measurement system, strategic management system, and communication tool

Vision - A powerful vision provides everyone in the organization with a shared mental framework that helps give form to the often abstract future that lies ahead. Effective visions provide a word picture of what the organization intends to become in the future. Visions provide the basis for formulating strategies and objectives.

Concise statements describing the specific things organizations must do to execute its strategy.

Balanced Scorecard architects Kaplan and Norton coined this term to describe the interrelationships among measures that weave together to describe an organization's strategy. The strategy map can list the vision, mission, core values and objectives of an organization on a one page document.

A standard used to evaluate and communicate performance against expected results. Measures are normally quantitative in nature. Reporting and monitoring measures help an organization gauge progress toward effective implementation of strategy.

The specific programs, activities projects, or actions an organization will undertake in an effort to meet performance targets.

Represents the broad priorities adopted by an organization in recognition of its operating environment and in pursuit of its mission. Situated at the center of the Balanced Scorecard system, all performance measures should align with the organization's strategy. Strategy remains one of the most widely discussed and debated topics in the world of modern organizations.

A type of graphical user interface which provides at-a-glance views of key performance indicators relevant to a particular objective or business process and displays metrics and key data points to monitor the health of a business, department or specific process.