Strategic Map
Balanced Scorecard architects Kaplan and Norton coined this term to describe the interrelationships among measures that weave together to describe an organization’s strategy. The strategy map can list the vision, mission, core values and objectives of an organization on a one page document.
Strategy Planning
Represents the broad priorities adopted by an organization in recognition of its operating environment and in pursuit of its mission. Situated at the center of…
Total Quality Management
A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of…
Project Planning
A growing business needs to be closely and carefully managed to ensure the success of new investment decisions and expansion plans. However, many owner-managers find…
Customer Value Proposition
A value proposition describes how an organization will differentiate itself to customers and the particular set of values it will deliver. To develop a customer…
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